Have you ever had that moment when you look in the mirror or stop to survey your surroundings and you think “How did I get…
Author: Yasser Youssef
WHY YOU SHOULD ALWAYS ASK YOURSELF (AND YOUR TEAM) WHAT-IF QUESTIONS
Recently I spoke at a leadership training conference for my company. Most of the conference was spent talking about how great the team has been…
THE TOP FOUR INNOVATION BUSTERS PREVENTING YOU FROM REACHING NEW HEIGHTS
I recently wrote about personal innovation and how we can identify areas in our lives that call us to challenge ourselves, grow, and create lasting…
CAN HEALTHIER RELATIONSHIPS MAKE YOU A MORE EFFECTIVE AND AUTHENTIC LEADER?
Simply put, we are relational beings. Countless studies show that what makes us human is our need to connect with others. If you’re looking to…
WE HEAR ADELE, SO WHY CAN’T WE HEAR EACH OTHER?
“Hello, it’s me.” Some are saying there’s a scientific reason that we all love Adele. (No surprise: it’s tied to empathy.) That is probably why…
BUSINESS INNOVATION BEGINS WITH PERSONAL INNOVATION
Lately I’ve been spending a lot of time examining innovation in my own organization and exploring ways to help my team better imagine, create, and…
THE SIX QUESTIONS THAT WILL ILLUMINATE YOUR CUSTOMERS’ EXPECTATIONS
In an earlier blog, I wrote about how quality is elusive. I listed five facets of quality, meaning the different ways our customers measure quality.…
CONTINUOUS QUALITY IMPROVEMENT MEANS CONNECTING WITH YOUR CUSTOMERS FIRST
Here’s what we need to know about quality: It is elusive. That’s mostly because people—our customers and our teammates—have very different ways of measuring quality…
SHHHH JUST LISTEN
Leaders are generally logical, rational people. We’ve gotten where we are because of our ability to come up with solutions, think on our feet, and…
HAVE YOU BEEN LISTENING DEEPLY?
“Dad, If I tell you what I am thinking about, will you promise not to respond in any way?” Translation: “Dad, can you be present…