Lately I’ve been spending a lot of time examining innovation in my own organization and exploring ways to help my team better imagine, create, and…
Category: Quality Assurance
THE SIX QUESTIONS THAT WILL ILLUMINATE YOUR CUSTOMERS’ EXPECTATIONS
In an earlier blog, I wrote about how quality is elusive. I listed five facets of quality, meaning the different ways our customers measure quality.…
CONTINUOUS QUALITY IMPROVEMENT MEANS CONNECTING WITH YOUR CUSTOMERS FIRST
Here’s what we need to know about quality: It is elusive. That’s mostly because people—our customers and our teammates—have very different ways of measuring quality…
SHHHH JUST LISTEN
Leaders are generally logical, rational people. We’ve gotten where we are because of our ability to come up with solutions, think on our feet, and…