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Category: Quality Assurance

BUSINESS INNOVATION BEGINS WITH PERSONAL INNOVATION

BUSINESS INNOVATION BEGINS WITH PERSONAL INNOVATION

Lately I’ve been spending a lot of time examining innovation in my own organization and exploring ways to help my team better imagine, create, and…

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December 11, 2015 by Yasser Youssef chat_bubble_outline 0 comment(s)
THE SIX QUESTIONS THAT WILL ILLUMINATE YOUR CUSTOMERS’ EXPECTATIONS

THE SIX QUESTIONS THAT WILL ILLUMINATE YOUR CUSTOMERS’ EXPECTATIONS

In an earlier blog, I wrote about how quality is elusive. I listed five facets of quality, meaning the different ways our customers measure quality.…

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November 17, 2015 by Yasser Youssef chat_bubble_outline 0 comment(s)
CONTINUOUS QUALITY IMPROVEMENT MEANS CONNECTING WITH YOUR CUSTOMERS FIRST

CONTINUOUS QUALITY IMPROVEMENT MEANS CONNECTING WITH YOUR CUSTOMERS FIRST

Here’s what we need to know about quality: It is elusive. That’s mostly because people—our  customers and our teammates—have very different ways of measuring quality…

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October 30, 2015 by Yasser Youssef chat_bubble_outline 0 comment(s)
SHHHH JUST LISTEN

SHHHH JUST LISTEN

Leaders are generally logical, rational people. We’ve gotten where we are because of our ability to come up with solutions, think on our feet, and…

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August 27, 2015 by Yasser Youssef chat_bubble_outline 0 comment(s)
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